Carmella's Hang Out

But also why I’m glad I came back.

Today was a great and horrid day at the store. I was given a drawer up at the desk, which I did not think was going to happen, as it is only my second day back. So that was cool. I also remembered alot of the loto stuff I learned yesterday, when I worried I was going to have problems with it today.

The bad part of the day, came with a customer who freaked out and threw a fit. Everything that I dont like about working the Service Desk took place in that transaction. It was not a fun thing at all to have happen on my second day back to the store. I was not the only one that thought the order was tottally off and horrid. No one at the desk wanted to help this lady. I’m not sure that it was all taken care of, or that it is the last we will hear of it. She said she was going to go to channel 7 about us…and then she was writting down our names….WHY I dont know since I didnt say one mean thing to her…and smiled the entire time…even when she very rudely and in such a mean demeaning voice said “You must be new…you are so slow” I smiled at her and finished up the order the way I was suppose to. Didnt say anything to her, or try to defend myself at all. Everyone else at the desk was on my side and all said that they would attest to the fact that I did nothing but follow policy and was nothing but nice to her. There are some times that you can tell where the order went bad, where you did something to upset the customer. This time, I can honestly say I have no clue what made her go all wild and start throwing her fit.

The nice part about that event though, as silly as it may sound, was the whole ‘team’ part of it. Everyone at the desk was trying to do what we were suppose to. Everyone was also trying to help this lady out too….it was not like we were all just helping each other. We were also all working to get her out of the store. lol!

After a bit of a cool down time {I really dont like it when ppl freak out like that and start blaming me for corporate policy and saying I am stiffing them the money I owe them and all that. So I needed about half an hour to slow my heart beat and my temp back down} I was in such a good and goofy mood. I was glad with how I handled things, that I didnt bite back at her or say anything mean hearted. It was nice to see that others stuck up for me and were willing to go to bat on my behalf. {Though, unless she does end up writting to the Inc or going to channel 7….I dont see us getting into trouble with our manager. The team leader she talked to really didnt give a care about the entire thing, and tried his best to do everything he could NOT to come up to deal with her. When his part of it was done…..he got outta there as fast as he could and didnt look back. So I doubt he cares what really went on.}

The rest of the night was alot of fun. I think it was kinda the feeling that THE worst had happened, so it could only get better from there. I was able to smile even bigger, and laugh a bit harder, I was more comfortable in my position.

Now…I just hope I can get through all day tomorow without another event like that!!! *Sigh!*

Oh….also. I let them talk me into picking up two more hours a week…on a tottally different day, and doing a some of what I use to do. Training. Every Wed. I will go in from 6-8 and help the new people fill out paperwork…what we call Kits.

Ahhh…Bible study is tomorow! YAY!

Hope you are all doing well. Talk to you soon.