Carmella's Hang Out

So Kade and I have quite literally been saving our pennies since the end of last hockey season, and maybe even a bit before, so that we would be better able to afford the online game viewing program that we had for the latter half of last years season. Last year we got in at a half price deal, since the season was half over. This year we wanted to get it from beginning to end. The half price was $60, so it would make sense that $120 was the full price, right? Right. Well, it might have been….had they kept it all as the same thing.

See, last year, what we signed up for was called Center Ice. Since the end of the season, they decided to change it to become more of an NHL thing, so it is not NHL GameCenter Live. With that change came, you guessed it, a price jump. It went from $120 to $159! Why? Pretty much, because they can and they know it. If you are the fan of a team from out of state, and you want to watch the games, the only way you are gonna do that is by getting their service. This is the situation that we find ourselves in. {And to be honest, even if we were fans of the local team, given that we have just bumped down to basic cable, we would not even be able to watch Red Wings games if we really wanted to}

So we write to tell them that we are not happy that they jerk the price up on us…that in it of itself was hard to do since they do not give an email addy to write to, but instead give you a box with so many allowed letters and so on, therefore you have to choose your words carefully. They write back and say “Nope, we don’t got no deal for returning customers” {Yes, the English was just as poorly written in the actual email!}

{I need to get to bed so I can get up for a game later, so I am going to try to make this short….sorry if it make little sense}

We got a NEW account so we could watch the games. Today, I got an email saying that our OLD account would be renewed automatically for the new season, and that the $159 would be taken out of my account {I have two bank accounts btw. One checking account is used for savings, so right now holds all of the money I am saving for China and Hockey. The other is what I call my Red card, or play account, which is also a checking account. The two NHL accounts were paid for on different cards. One the red one the China.} I called as soon as I got the email to say, “Oh no you don’t” and they said they would cancel it and send me an email to confirm. I got the email. What did the email say? We just canceled your new account! Back on the phone for me. This time, I wait for what seems like forever {Mostly because I need to get to bed and I am really frustrated with all of this!} when finally a nice man answers and tries to go about fixing the problem. Very thankfully for me at this moment, it does not seem as if the NHL outsources their Service department, as both times I spoke with men who had perfect English, were able to communicate well and not frustrate the life outta me, and who were easy to understand and understood what I said very easily as well. They were also NOT reading from a flash card that said anything like “Please wait while I input dis information.” {hello Tracfone}

Another one of these “long story short”s they could not un-cancel the new account, so he just did a refund for it {you got it, the first guy was not gonna give me my money back but was gonna let them take another huge chunk of money out of my account} and we will let the old account renew like normal in a few days. *le sigh*

And of course, I started this while I was on hold with NHL….and finished that call a bit ago but am too stubborn to stop typing before this post was done…..so I have now put myself way over the time I should have been in bed…and I will have to get up in an hour and a half to watch MY TEAM in the first Reg-season game of their season.

I like hockey too much at times I think.

Quickly….Dad has said that Kade and I can go to the hockey game next month! YAY!! THANK YOU!! We will go watch am AHL game from ICE LEVEL [yes, the tickets have been purchased and we only found out we could go TODAY] I am so excited! True, I would be more excited if I was not so upset with NHL right now, and if my head had not started pounding again, but still. I am happy and thankful and now…………….

I need to go to bed.

GO DUCKS!